Covid Safety Measures at Reptilia
What WE are doing
Masks are Required
All guests MUST wear a mask/face covering and are asked to stay home if feeling ill
If you are medically incapable of wearing a mask and would like to visit Reptilia, please contact us
All Reptilia cast members will be wearing a mask/face covering and following government social distancing recommendations
Lower Admissions Capacity
Reducing the capacity of guests by limiting ticket sales and monitoring the number of guests in the building
Timed ticketing to monitor the flow of guests. All guests are encouraged to purchase tickets in advance and will be directed into the zoo’s entrance at their allocated time slot
Easy to Follow Floor Guides
Floor graphics are placed throughout the zoo to guide guests on their tour and help maintain physical distancing by keeping all groups 14ft apart
Increased Cleaning Standards
Increased accessibility to multiple hand sanitizer stations throughout the building
Cast members dedicated to cleaning and sanitizing frequently contacted surfaces throughout the day in all areas of our facilities including our animal enclosures, bathrooms, gift shop and more
Ongoing training for all cast members on hygiene and precautionary measures supporting and encouraging cast members to remain home if they are feeling unwell
Access to Playgrounds
Whitby: All Playgrounds and Play Areas are open!
Vaughan: Playgrounds remain closed.
Contactless Payment
Contactless payment PREFERRED for any purchases
How YOU can help
Please Wear a Mask
Wear a mask or face covering when you arrive
Book Online
Plan your visit and book online to reserve your timeslot
Stay home if you or someone in your family/social circle is feeling ill or has traveled in the last 14 days– Reptilia will not financially penalize cancelations due to illness
Follow the Guides
The guides maintain you and your loved at a safe distance from other guests
Always maintain a minimum of a 6ft distance from anyone who is not in your group
Sanitize
Use hand sanitizer provided at the front entrance before entering Reptilia
Avoid touching glass enclosures or exhibit signs
Continue to practice good hygiene such as frequent hand washing, disinfecting items, covering coughs and sneezes, and avoiding touching your face
Keep Children Safe
Remember to supervise your children and follow all playground rules.
Encourage children to practice good hygiene and remind them it is important to let a parent or supervisor know if they are feeling unwell
Card > Cash
Where possible please use your debit or credit instead of cash
Frequently Asked Questions
If you feel you need more time in the zoo, let us know and we will do our best to allocate another timeslot on the same date free of charge. Note second time slot cannot be transferred to another date and we cannot guarantee availability for these requests