UPDATE: MARCh 27, 2020
Starting the week of Monday, March 30th, we will be reducing our Supply Store open hours to;
Tuesday: 12PM – 1PM
Saturday: 12PM – 1PM
We will still continue to offer our live crickets at a 40% discount, as we feel it is important in these uncertain financial times that we all do what we can to help our community.
Our staff is still working hard to ensure we have a safe workspace where we can care for our animals daily and continue to see them thrive. If you would like to follow our journey and see what is happening behind the scenes, follow us on Instagram, Facebook & Twitter!
UPDATE: MARCH 22, 2020,
As it becomes more evident how crucial it is for us to follow precautions surrounding the spread of COVID-19, we here at Reptilia believe it is important now more than ever to stay connected with all of you and to do our part in bringing joy and hope to you and your families. While we have chosen to cease all camps and public animal viewing for the safety and well being of the community, we are remaining open on limited hours for reptile owners to purchase food and supplies (Tue/Thu/Sat 12-1PM).
We understand the financial pressure many of us will face in these uncertain times, therefore we will be offering 40% off live crickets to all of our guests. We ask all our guests who plan to purchase supplies from us to take precautions when traveling to and from our facilities and to practice safe social distancing. We remain very committed to providing a safe, sanitized environment for our guests which includes practicing physical distancing, surface sanitization, sanitization of all cash/terminals before and after each use, new disposable gloves worn for each interaction and access to handwashing/sanitization stations.
While our facilities are unopened to the public, our animals still require care and love to thrive in their respective environments. We have decided to take this unique opportunity to not only work on improving our animal’s enclosures but to provide them with more enrichment and experiences that are unique to having an empty building every day! Our commitment to staying connected with you means we will be providing updates daily via our social media channels that will give you behind-the-scenes footage of what’s happening here at Reptilia. Follow us at www.instagram.com/reptilia_reptile_kingdom to check out our Instagram stories – that’s where all the real fun happens!
As we plan for exciting times ahead, we will continue to accept donations for the Reptilia Education & Conservation Foundation (RECF), and look to a bright future full of education and learning through experiences. We also can’t wait to reveal new animals with brand new, themed, top of the line enclosures and experiences for you to come to visit soon.
The future ahead is bright and although this is a time of loss for many of us, it is important for us all to remember we will come out stronger, more united, and with newfound creativity. Every day we see a greater sense of partnership, respect for our planet and innovation amongst our community which we believe will push us towards the future we want to see.
Thank you for your continued support.
UPDATE: MARCH 17, 2020 – a message of Coronavirus safety measures,
To our guests,
As the situation surrounding the novel coronavirus (COVID-19) evolves, so does our response. As always, the health, safety, and well-being of our guests will always be our top priority at Reptilia. In order to fulfill our commitment to keeping you and your families safe, we are taking increased precautions and have made further changes to our facilities.
At this time, we have made the decision to close our facilities in Vaughn and Whitby to the public, WITH THE EXCEPTION OF;
Our facilities will open only for guests to purchase feeders and essential products from our Supply Store during select limited hours;
Thursday – 12PM-1PM
These changes are effective as of 03/17/2020 at 12PM until further notice.
As we navigate these uncertain times, it is important we work together and take collective action and as a community to ensure the well being of our families, friends and our most vulnerable citizens. We always intend to deliver the most educational, fun and memorable experiences possible at Reptilia and intend on continuing to provide a safe environment to do so as soon as we can.
We understand the difficulty we are facing as a community and remain committed to ensuring no guests are financially penalized due to closures. During this closure, we will continue to ensure all our animals are cared for daily with staff on-site as the health and well-being of our animals remains a top priority for us, and will share interactive video’s and photo’s to our social media to show our guests what’s happening behind the scenes. We encourage you to stay updated with us on the latest information about or facilities on our website, Facebook and Instagram, and to monitor public health agencies’ websites such as the PHAC and CDC to stay up-to-date on current information.
We thank you for your continued support.
UPDATE: MARCH 15, 2020 – a message of Coronavirus safety measures,
In light of recent global health concerns surrounding coronavirus (COVID-19), we wanted to personally address you and share the steps we are taking in order to ensure the health and safety of our community. The health, safety, and well-being of our guests have continuously been at the forefront of our minds at Reptilia, which is why It has always been essential for us to maintain the highest levels of hygiene and cleanliness to go above and beyond industry standards. While the Public Health Agency of Canada (PHAC) has assessed the current public health risk associated with COVID-19 as low, we acknowledge the rapid development and the importance of closely monitoring the situation. We remain committed to taking all necessary and recommended precautions in order to provide a safe environment for all our guests.
Steps we are taking
- Increased cleaning and sanitization protocols in all areas of our facilities including our bathrooms, party rooms, gift shop, playgrounds, animal displays and enclosures
- Frequent sanitization throughout the day of heavily contacted surfaces
- Accessibility for all guests and team members to multiple hand sanitizer and handwashing stations
- Ongoing training for all team members on hygiene and precautionary measures
- Supporting and encouraging team members to remain home if they are feeling unwell
- Closely monitoring public health agencies for new developments
How we encourage you to help
- Keep children and family members home when feeling ill – Reptilia will not financially penalize cancelations due to illness
- Continue to practice good hygiene such as frequent hand washing, disinfecting items, covering coughs and sneezes, and avoiding touching your face or other people
- Encourage children to practice good hygiene and remind them it is important to let a parent or supervisor know if they are feeling unwell
- Keep current on what precautions health officials are recommending
It is with confidence we assure you that as the situation evolves, we will continue to be vigilant in following recommended procedures and take increased precautionary measures if necessary. We remain committed to delivering a safe, fun and educational experience for all while keeping the health of you and your family as our top priority.
We thank you for your continued support!